Do you need to see a doctor today?
There are a range of services that might provide you with the help you need more quickly than waiting for a GP appointment. Our receptionists have received enhanced training to assist you find the right care at the right time. Please provide the receptionist with as much information as possible so you can make the most of the services available.
We offer "same day" appointments at our morning clinics that run from 07.00 on Mondays and 08.00 Tuesday - Friday.
"Same day" appointments must be booked in person at the surgery on the day.
These appointments are NOT available for telephone or online booking.
You can book with the GP of your choice subject to his/her availability. If there are no appointments left with the GP of your choice, you will be offered one with another available GP wherever possible.
The early start on Monday is to help those patients who work, or are at school or college, see a doctor without having to take time out of their working day. We endeavour to open promptly to see as many of you as possible before you need to set off for work.
If you have more than one problem, tell the doctor at the beginning of the consultation and the doctor will decide which needs dealing with first. He/she will advise you how to arrange further appointments to discuss the other issues or seek alternative care if necessary.
Throughout the day we reserve some GP time to see urgent cases e.g. feverish children, acute onset of pain, sudden changes in long term conditions, especially in the elderly etc.
If you ring for an urgent appointment on the same day, the receptionist may ask you to briefly outline your symptoms or provide the reason for your request, to assess whether your request should be triaged for an urgent appointment and to assist the doctor prioritise his workload.
Requests for urgent care will be referred to a doctor or nurse, who will assess whether you need to be seen in one of our urgent slots. These slots are used when all regular appointments for the day have been taken, and we need to use them for the most needy cases.
If the doctor or nurse considers you need urgent medical attention, you will be told when to come to the surgery. If your symptoms are not thought to be clinically urgent, you will be given medical advice, a routine appointment at another time, or directed to another healthcare provider, such as the walk-in centre or a pharmacy.
A doctor is available at the surgery every afternoon until 18:30 to see urgent cases.
Booking an Appointment in Advance
Many of our patients prefer to book an appointment in advance for routine follow-ups or non-urgent matters. We understand that this is often important for those patients who work, are in full time education or are carers, or those who cannot come to the surgery during normal working hours.
Every day we release pre-bookable appointments with all our GPs that are available to book up to 2 weeks ahead.
We offer pre-bookable appointments at both our morning and afternoon clinics. Our morning clinics start at 07.00 on Mondays and 08.00 Tuesday - Friday. Our afternoon clinics run from 14.00 - 17.30 each weekday. All our pre-bookable appointments can be booked in advance either in person, online or over the telephone.
If you ring the surgery, please try to avoid our very busy times between 08:00 and 09:00.
If you have Internet access, the easiest way to book is online. You need to register separately for online services, but it is a straightforward process. Please speak to a member of staff who will organise it for you and arrange for you to be issued with a PIN to access the secure system.
Online services also offer a facility for you to order repeat prescriptions and view your medical records online. Please ask for full details when you get in touch.
Booking an Appointment outside our normal opening hours
We recognise that many of our patients cannot get to see a doctor during our usual opening hours. We work with other local practices to offer appointments in the evenings and at weekends.
You can see a doctor, nurse or health care assistant at Thornley House Medical Centre, Tower Street, Hyde every week day evening 18.00 - 20.00. We can also offer appointments in the evenings and on Saturday & Sunday mornings at other hubs across Tameside & Glossop. Please ask for details when you ring.
These appointments must be booked in advance, either by telephone or in person through us.
Whilst you cannot specify a named GP, please be assured that the doctor you see will have access to your full GP medical record and medication history. He/she will not be able to view hospital letters, so please mention this to the receptionist when you book if you feel it will be necessary at your appointment.
Please arrive about 10 mins before your appointment time on your first visit.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.