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Changes to our morning clinics

Following patient comments and suggestions, we are making some changes to our morning clinics, starting on 1st December 2018.

Please see Latest News

You can now book appointments to see a GP or practice nurse or other healthcare professional in the evenings or at weekends. To arrange an appointment, please speak to a member of the practice team.

Please note that all our inbound and outbound telephone calls are recorded.

 

 

 

 

Appointments

Do you need to see a doctor today?

There are a range of services that might provide you with the help you need more quickly than waiting for a GP appointment. Our receptionists have received enhanced training to assist you find the right care at the right time. Please provide the receptionist with as much information as possible so you can make the most of the services available.

From April 2017 we will offer Walk In clinics every weekday morning.

Walk In clinics will run 07.00 - 10.30 on Mondays and 08.00 - 10.30 Tuesday - Friday.

 

Appointments at the Walk In Clinics must be booked in person at the surgery on the day.

These appointments are NOT available for telephone or online booking.

You can book with the GP of your choice subject to his/her availability. The maximum number of appointments for each GP will be fixed for safety reasons. If there are no appointments left with the GP of your choice, you will be offered one with another available GP wherever possible.

Each GP will see patients in strict order of arrival unless there is a medical emergency. You will be told how many patients are waiting to be seen ahead of you, when you book.

The early start is to help those patients who work, or are at school or college, see a doctor without having to take time out of their working day. We endeavour to open promptly to see as many of you as possible before you need to set off for work.

Our Walk In surgeries are for any problems and are organised so our doctors can see as many patients as possible during the morning. If you have more than one problem, tell the doctor at the beginning of the consultation and the doctor will decide which needs dealing with first. He/she will advise you how to arrange further appointments to discuss the other issues or seek alternative care if necessary.

Changes to our morning clinics

Following patient comments and suggestions, we are making some changes to our morning clinics, starting on 1st December 2018.

PLEASE SEE LATEST NEWS FOR FULL DETAILS

Urgent Appointments 

Throughout the day we reserve some GP time to see urgent cases e.g. feverish children, acute onset of pain, sudden changes in long term conditions, especially in the elderly etc.

If you ring for an urgent appointment on the same day, the receptionist may ask you to briefly outline your symptoms or provide the reason for your request, to assess whether your request should be triaged for an urgent appointment and to assist the doctor prioritise his workload.

Requests for urgent care will be referred to a doctor or nurse, who will assess whether you need to be seen in one of our urgent slots. These slots are used when all regular appointments for the day have been taken, and we need to use them for the most needy cases.

If the doctor or nurse considers you need urgent medical attention, you will be told when to come to the surgery. If your symptoms are not thought to be clinically urgent, you will be given medical advice, a routine appointment at another time, or directed to another healthcare provider, such as the walk-in centre or a pharmacy.

A doctor is available at the surgery every afternoon until 18:00 to see urgent cases.

Booking an Appointment in Advance

Many of our patients prefer to book an appointment in advance for routine follow-ups or non-urgent matters. We understand that this is often important for those patients who work, are in full time education or are carers, or those who cannot come to the surgery during normal working hours.

Every day we release pre-bookable appointments with all our GPs that are available to book up to 2 weeks ahead.

All appointments in our afternoon clinics are bookable in advance, either in person, online or over the telephone. Our afternoon clinics run from 14.30 - 17.30 every weekday.

If you ring the surgery, please try to avoid our very busy times between 08:00 and 09:00.

If you have Internet access, the easiest way to book is online. You need to register separately for online services, but it is a straightforward process. Please speak to a member of staff who will organise it for you and arrange for you to be issued with a PIN to access the secure system.

Online services also offer a facility for you to order repeat prescriptions and view your medical records online. Please ask for full details when you get in touch.

Booking an Appointment outside our normal opening hours

We recognise that many of our patients cannot get to see a doctor during our usual opening hours. We work with other local practices to offer appointments in the evenings and at weekends.

You can see a doctor at Thornley House Medical Centre, Tower Street, Hyde every week day evening 18.00 - 20.00 or Saturday & Sunday 10.00 - 12.00

These appointments must be booked in advance, either by telephone or in person through us.

Whilst you cannot specify a named GP, please be assured that the doctor you see will have access to your full GP medical record and medication history. He/she will not be able to view hospital letters, so please mention this to the receptionist when you book if you feel it will be necessary at your appointment.

Please arrive about 10 mins before your appointment time on your first visit.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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